Lorette Kenney
Cell: (408)504-6833
Email: lorette77@gmail.com
QUALIFICATIONS:
Highly personable Customer
Service Professional with over ten years of experience in sales management,
sales processing, and call center operations within retail, insurance, and
billing industries.
- Talent for identifying customer needs and
presenting appropriate company product and service offerings - Demonstrated ability to gain customer trust and
provide exceptional follow-up, leading to increased repeat and referral
business - Expertise
in resolving escalated customer service issues
- Secured
numerous company achievement awards for delivery of exceptional customer service
- Skilled at learning new concepts quickly while working
well under pressure
- Currently attending College of Southern Nevada to
achieve a Veterinarian Technician certification
EXPERIENCE:
01/10-12/10 Mattress Discounters San Diego, CA
Customer
Service Representative
- Assist all customers’ needs and create urgency to buy
- Up sell and
promote health by educating customer about the benefits of healthier sleep - Opening and
closing procedures including, handling cash and drawer reconciliation - Use coaching and training methods to meet and exceed
sales goals
1/08-12/08 Jyothi Sarma M. D.
Pleasanton, CA
Front
Desk Receptionist
- Assisted staff in the reception area, answered
multi-line telephone system - Ran the front desk at a busy General Practice doctor’s
office - Updated all patient information and insurance
eligibility - Scheduled patient appointments
- Filing, billing and receiving payment on daily basis
- Encouraged patients to purchase anti-aging products
11/05- 05/06 IMG
Universal
Walnut
Creek, CA
Loan Assistant
- Assisted loan officer in clerical duties including
follow-up
communications,
pricing, placing and packaging loans for submission
- Answered multi-line telephone, routed calls, and took
accurate messages - Performed faxing , photocopying and filing duties
- Staged open houses with real estate agent
- Assist in efforts to close loans, maintain current
financial information of
all borrowers
and provide professional service to all clients
06/02-08/05 Sleep Train Inc. San Leandro, CA
Store Manager
Oversee all sales and business development functions,
including new product roll outs, customer relationship development, and
price negotiation. Provided employee training, coaching and development.
Provided employees, through strong communication skills, with the tools to maintain
and increase service levels. Work closely with other departments to promote
sales contests, clarify information and distribute reports. Gather, analyze and
report daily/weekly/monthly sales and service statistics.
- Instrumental in complete turnaround of underperforming
sales team - Set higher goals than provided by corporate, resulting
in a 43% increase
in profit
- Met or exceeded all goals throughout employment,
averaging more than
600k in annual
sales for the East Bay region
- Promoted to store manager after three months of
employment - Consistently ranked top ten in sales, individually and
for the store
EDUCATION:
Current College
of Southern Nevada Associates of
Applied Sciences Las Vegas, NV
May 2008 Western
Career College Veterinarian
Technology San Jose, CA
July 1998 National Holistic Institute Massage Therapy Emeryville, CA
June 1995 Moreau Catholic High School High School Diploma Hayward, CA
Skills:
Proficient with internet,
10-key, Microsoft Office Systems (including Word,
Excel, PowerPoint and Outlook)
& Lytec
