Customer Service/Sales

Lorette Kenney

Cell: (408)504-6833






Highly personable Customer
Service Professional
with over ten years of experience in sales management,
sales processing, and call center operations within retail, insurance, and
billing industries.


  • Talent for identifying customer needs and
    presenting appropriate company product and service offerings
  • Demonstrated ability to gain customer trust and
    provide exceptional follow-up, leading to increased repeat and referral
  • Expertise
    in resolving escalated customer service issues


  • Secured
    numerous company achievement awards for delivery of exceptional customer service


  • Skilled at learning new concepts quickly while working
    well under pressure


  • Currently attending College of Southern Nevada to
    achieve a Veterinarian Technician certification



01/10-12/10     Mattress Discounters                                                                                                San Diego, CA

Service Representative

  • Assist all customers’ needs and create urgency to buy
  • Up sell and
    promote health by educating customer about the benefits of healthier sleep
  • Opening and
    closing procedures including, handling cash and drawer reconciliation
  • Use coaching and training methods to meet and exceed
    sales goals


1/08-12/08       Jyothi Sarma M. D.
Pleasanton, CA

Desk Receptionist

  • Assisted staff in the reception area, answered
    multi-line telephone system
  • Ran the front desk at a busy General Practice doctor’s
  • Updated all patient information and insurance
  • Scheduled patient appointments
  • Filing, billing and receiving payment on daily basis
  • Encouraged patients to purchase anti-aging products


11/05- 05/06     IMG
Creek, CA

 Loan Assistant   

  • Assisted loan officer in clerical duties including

pricing, placing and packaging loans for submission

  • Answered multi-line telephone, routed calls, and took
    accurate messages
  • Performed faxing , photocopying and filing duties
  • Staged open houses with real estate agent
  • Assist in efforts to close loans, maintain current
    financial information of

all borrowers
and provide professional service to all clients



06/02-08/05     Sleep Train Inc.                                                       San Leandro, CA

Store Manager

Oversee all sales and business development functions,
including new product roll outs, customer relationship development, and
price negotiation. Provided employee training, coaching and development.
Provided employees, through strong communication skills, with the tools to maintain
and increase service levels. Work closely with other departments to promote
sales contests, clarify information and distribute reports. Gather, analyze and
report daily/weekly/monthly sales and service statistics.

  • Instrumental in complete turnaround of underperforming
    sales team
  • Set higher goals than provided by corporate, resulting
    in a 43% increase

in profit

  • Met or exceeded all goals throughout employment,
    averaging more than

600k in annual
sales for the East Bay region

  • Promoted to store manager after three months of
  • Consistently ranked top ten in sales, individually and
    for the store


Current        College
of Southern Nevada          Associates of
Applied Sciences   
Las Vegas, NV

May 2008     Western
Career College                  Veterinarian
San Jose, CA

July 1998      National Holistic Institute             Massage Therapy                         Emeryville, CA

June 1995     Moreau Catholic High School       High School Diploma                  Hayward, CA




Proficient with internet,
10-key, Microsoft Office Systems (including Word,

Excel, PowerPoint and Outlook)
& Lytec