Robert McGaughey IV
2894 Lilac Ct
Henderson NV 89074
702 277 5012
702 900 5380
Objective       	To work and advance in my chosen field of Management
                          	University of Nevada Las Vegas-Las Vegas, Nevada
                        	Physical Education

High Tech Institute-Las Vegas, Nevada
                          	Pharmacy Technician

Work Experience
Nesting Coach/Trainer                                                                                            February 2008-October 2008
 CFI/Westgate Resorts                                                                                                                Las Vegas, Nevada

Interviewing, hiring, training employees, planning, assigning and directing work, supervise between 10 and 20 employees in the telemarketing new hire class, track new hire performance, mentor and motivate sales agents, administer quizzes to test sales representatives, retention, assist representatives by taking over their calls as needed, addressing complaints and resolving problems, coach sales representatives, reinforce sales training by conducting side-by-side coaching sessions, monitor representatives calls, and providing feedback

 	           Trainer                                                                                                 February 2008-October 2008
Daily reports to manager, maintain a daily list of new hires, depts. AM or PM, train telemarketing, assist in establishing strategic goals and action plans assist in establishing strategic goals and action plans, compliance with all CFI policies and procedures, analysis and confers with managers and supervisors to determine training needs

                          Supervisor                                                                                             March 2005-February 2008 Helps develop and monitor team performance trains staff in cross-selling and product knowledge, and
monitors effectiveness performs Take-Over functions to close sales transactions of vacation consultant coordinates vacation consultants telemarketing activities with other sales-related departments

Proficient in Microsoft Word, MS Outlook, Excel, and PowerPoint
Category: Job Openings