Robert McGaughey IV 2894 Lilac Ct Henderson NV 89074 702 277 5012 702 900 5380 Djkoo_laid@yahoo.com Objective To work and advance in my chosen field of Management Education University of Nevada Las Vegas-Las Vegas, Nevada Physical Education High Tech Institute-Las Vegas, Nevada Pharmacy Technician Work Experience Nesting Coach/Trainer February 2008-October 2008 CFI/Westgate Resorts Las Vegas, Nevada Interviewing, hiring, training employees, planning, assigning and directing work, supervise between 10 and 20 employees in the telemarketing new hire class, track new hire performance, mentor and motivate sales agents, administer quizzes to test sales representatives, retention, assist representatives by taking over their calls as needed, addressing complaints and resolving problems, coach sales representatives, reinforce sales training by conducting side-by-side coaching sessions, monitor representatives calls, and providing feedback Trainer February 2008-October 2008 Daily reports to manager, maintain a daily list of new hires, depts. AM or PM, train telemarketing, assist in establishing strategic goals and action plans assist in establishing strategic goals and action plans, compliance with all CFI policies and procedures, analysis and confers with managers and supervisors to determine training needs Supervisor March 2005-February 2008 Helps develop and monitor team performance trains staff in cross-selling and product knowledge, and monitors effectiveness performs Take-Over functions to close sales transactions of vacation consultant coordinates vacation consultants telemarketing activities with other sales-related departments Skills Proficient in Microsoft Word, MS Outlook, Excel, and PowerPoint
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