|
Objective |
Seeking challenging position in administrative/customer
service or telecommunications field utilizing my experience, training and skills.
|
Experience |
August 2008 to May 2010
Best Buy
Dublin, CA Customer Service
Representative
Do returns, exchanges, and
other related tasks required to assure customer satisfaction. Be proficient on
all cash register.
July 2005 to January 2008 Boer Air Farms/Dazzling Design Lampasas, TX Office Manager
Payroll, Answer multiple phone lines, Manager &
Sales support.
Feb 2005 to June 2005
Marion County Chamber of Commerce
Jefferson, TX Administrative Assistant
Assist in all Tourism related functions, Control all
computer functions daily, Answer multiple phone lines, Send and receive various
remotes to remote office, Receive, coordinate and prepare various documents, Billing
and Filing.
March 2003 to February 2004 Telepacific Communications Orange, CA Project Coordinator
Managing customer’s phone orders from creation to
completion, Resolving all issues that may arise and cause delays to customer’s
phone orders, Coordinate all scheduling involved with customer’s phone orders, Create
and maintain all documents involved in customer’s phone orders, Test with
customer’s phone vendor and complete orders, Monitor testing done by others to
ensure customer’s phone order completes.
May 2002 to Feb 2003
A Company, Inc. Las Vegas, NV Office Manager
Dispatch, Payroll, Answer multiple phone lines, Send
and receive various remotes to remote office, Receive, coordinate and prepare
routes for driver’s daily, Manager & Sales support, Billing and Filing.
Aug 1999-March 2001 ICG
Communications Irvine,
CA
Switch Technician &
Engineering Specialist
Install, test, and maintain transmission, multiplex,
connect, switching, supervisory, power and ancillary system specifications
within the Lucent 5ESS Switch, Interact professionally with customer, carrier,
telcom and technical personnel to resolve service trouble and problems, Maintain
facilities as required to ensure security, safety and appearance within
established company and good engine practices, Provide interface between
Planning, Engineering and Operations personnel equipment and facility inventory
and design, Determine line translations requirements from customer dialtone
orders, Assign SWOE and issue trunk/line translations worksheets to the switch
translations entity for implementation.
1993-1999 U.S.
Army Fort
Hood, TX
Switching Systems Operator
Operated and maintained a GTE trunk-based node that
provided voice and data communications, Installed, operated and supervised unit
level maintenance on a multiprotocol LAN/WAN, Worked with Packet Switching,
X.25, 802.3, TCP/IP, Ethernet, and OSPF protocols.
1991-1993 US
Army Reserves Gloversville,
NY
Intelligence Analyst
Supervised and performed administrative, clerical, and
keyboarding duties (at a minimum of 35 words per minute), Assembled,
integrated, and analyzed intelligence information.
|
Education |
1975-1988 Fonda Fultonville
Central Fonda, NY
1989-1991 Fulton Montgomery Community
College Johnstown,
NY
12
Semester Hours, Humanities and General Studies, Central Texas College, Killeen,
TX, 1997
Honor
Graduate (top 5%), Leadership and Development Course, US Army, Fort Hood,
Texas, 1997
Graduate,
MSE Network Switching Systems Operator, US Army Signal Center, Fort Gordon,
Georgia, 1993
***References available upon request***
Email: kateholmes@live.com
