Nichole Young                                                                                 nyoung_89@yahoo.com

2241 Midvale Terrace Henderson, Nevada 89014                            913.271.7265 (cell)

Education

Alvin High School – Alvin, Texas                                                                                                                      2004 – 2007

Gardner-Edgerton High School – Gardner, Kansas                                                                  Graduated May, 2008

Kansas State University                                                                                                  August 2008 – December 2008                                                                                                                                                                                                            Experience

Human Resource Administrative Assistant                                                                                                                                     G.C. Services        March 5, 2012- August 24, 2012                                                                                                                          Mesa, Arizona    913.615.3040

• Jet: (job enrichment program) Human Resource Administrative Assistant. I assisted with the recruiting process:  getting the applicant set up with the application to scheduling the individual for an interview. Other job requirements would include revising spread sheets, calling applicants who submitted a resume, complete employee files and basic front office duties.

Customer Care and Finance- Supervisor                                                                                                                                                                                G.C. Services              August 2011-August 2012                                                                                                                                           Mesa, Arizona                                                                                                                                                                                                      

• G.C. Services Call Center; Their product: Sprint. I worked in their Customer Care and High Risk Finance Collection Department receiving calls from customers regarding their phone service, payments, payment arrangements and brief billing issues. I have experience with multiple programs linking to the customer’s account. With each call I was required to complete a detailed memo and take payments in different methods or arrangements.  As I mastered these skills, I not only assisted the customer but also the front line agents as a supervisor.

Data Entry                                                                                                                                                                                      Master Marketing Group                                 August 2011-Current                                                                                             Gilbert, Arizona                                               913.956.7031

• At Master Marketing Group, I am in charge of payments, invoicing and deposits for daily purchases by the customers, also end of the month reports, filing, and account reconciliations. My job entails researching for the information needed to complete my tasks with the use of quick books, excel and other online sites established by the company.

Teacher

KinderCare Learning Center                April 2010- July 2011

Olathe, Kansas                                        913.782.7272

 

• I manage a classroom of seven children ages ranging from two to three years old. I assist them in developing their skills and knowledge by following a specific curriculum as well as incorporating my personal experience in lesson planning and daily skill building activities. I also assist with preschool development such as learning the alphabet, counting, colors, shapes, etc. I build and maintain relationships with the parents of our students to help develop their life skills outside of the classroom such as potty training and socialization skills.

 

 

 

 

 

Teacher

Kids Town Academy                 January 2009 – March 2011

Olathe, Kansas                            913.780.1982        

 

• I managed a classroom of five children ages ranging from twelve months to two and a half years old. I worked daily with toddlers teaching them communication and social skill building. I also assisted in their communication development, such as how to speak in two to three word sentences. We would practice basic life skills such as how to use the bathroom, wash our hands, counting, etc by developing my own curriculum and implementing it on a daily basis. I worked closely with parents to help develop their life skills outside of the classroom such as potty training and socialization skills.

 

 

Server

Whiskey Creek                    March 2008 – August 2008

Gardner, Kansas                  913.856.6990

 

• Hired as one of the original staff members at Whiskey Creek. My basic duties included opening and closing the restaurant, cash balancing, and preparing a server check out at the end of each shift. I served Guests a variety of in-house prepared meals, while implementing an exceptional level of customer service. Serving at Whiskey Creek taught me to thrive in a fast-paced working environment by operating quickly and efficiently. I sharpened my communication skills by resolving Customer complaints by finding win-win solutions to their problems.

 

 

 

Daycare/Child Watch

YMCA                                     August 2007 – December 2007

Alvin, Texas                          281.585.3112

 

• At the YMCA, I was responsible for daily after-school care for elementary age children ranging from Kindergarten through fifth grade. My daily duties included planning constructive interactive activities such as educational games, group activities, outdoor playtime and/or homework. Assisted in pre-planning and coordination with other Daycare workers and Supervisors on a weekly basis to ensure all children are assigned in groups and have a full schedule.

 

 

Sales Representative

Justice, Just for Girls          March 2007 – August 2007

Pearland, Texas                   713.436.6189

 

• At Justice, my responsibilities included retail sales of girls clothing ages ranging from five to twelve. My daily duties included stocking, merchandise display set-up, and assisted customers and their children with sizing, selection and recommendations. I helped organize birthday parties and special occasion parties held in the store, as well as assisted with hair and make-up sessions upon request.  Each evening I closed out the cash registers, balancing cash against the sales receipts for that evening, and assisted in closing the store.