Stacy Beebe
5028 Whistling Acres Ave
Las Vegas, NV 89131
Phone: 585 576 6033
E-Mail:
comairlcsa@yahoo.com
Career Overview
Highly enthusiastic and energetic Customer Service Representative with 7+ years client
interface experience. Results-driven with a proven ability to establish rapport
with customers and the motivation to maintain customer satisfaction.
Skilled Bartender with experience in the Bartending industry. Familiar with the art of making the perfect drink.
References
- Lou Cafarelli UsAir Supervisor 585 944 0483
- Zakharia Hassan National Car Rental 585 217 2176
- Howard Wallace Regional Elite Airline 585 309 7791
Core Strengths
- Cross-functional team management
- Safety management
- Follows procedures
- Focus on diverse responsibilities
- Able to learn quickly
- Multitasking skills
- Interpersonal skills
- Written and oral communication skills
- Hiring and retention
- Recruiting
- Interviewing
- Compensation/payroll
- Employee coaching
- Strong organizational skills
- Conflict resolution
- Listening skills
- Excellent communication skills
- Energetic work attitude
- Large cash/check deposits
- Ability to work on weekends and holidays
- Able to establish and maintain effective working relationships
- Experience with handling cash
- Highly motivated to work in a customer service oriented job
- Personable and affable
- Willing to work late hours
- Willing to work under pressure
Work Experience
May 2003 to Feb 2012
Regional Elite Airline Services subsidiary of Delta Airlines
Rochester, Ny
Administrative Supervisor
Served as a link between management and employees by
handling questions, interpreting and administering contracts and helping
resolve work-related problems.Greeted customers to ascertain what each customer
wanted or needed.Trained new employees by providing knowledge of specific tasks
and policies.Ensured superior customer experience by addressing customer
concerns, demonstrating empathy, and resolving problems on the
spot.Cross-trained and provided back-up for other customer service
representatives when needed.Promptly responded to general inquiries from
members, staff, and clients via mail, e-mail and fax. Guaranteed positive
customer experiences and resolved all customer complaints. Accurately balanced
cash drawer after every shift.Maintained positive attitude to make customer’s
traveling experiences memorable and pleasant .
Educational Background
Palmyra Macedon Central 1998 GED Palmyra, Ny, 14520
South Eastern Academy 1999 Associates Travel/Tourism Kissimee, Fl, 34741
- Earned Degree in Travel and Tourism
- Studies Included: Guest Accounting, Worldwide OHG, Word and Excel, Typing 50wpm,Customer Service, Hotel Front Desk Procedures, Travel Agency Functions
Vocational or Technical Training
- Ground Security Coordinator
- Customer Resolution Official
- Certified Trainer
- 10 Year Background Check with Greater Rochester International Airport
- Lead/Succeed Course
- Kronos Trained
- Sabre/Deltamatic
Bartender’s Professional Training Institute, Inc . 3815 Delaware Avenue Kenmore, New York 14217
(716) 874-9112 or (800) 448 0211
- Completed 40 hours of intensive hands-on bartending training
- Trained in full service, fine dining, high volume bartending.
- Received certification in Alcohol Awareness
