MANAR SHARIF – CURRICULUM VITAE
EMPLOYMENT:
1. Prestige Cars Syria (Porsche Center Damascus)
(July. 10. 2008 till today)
Duties: After Sales Manager
A) Essential
Duties & Responsibilities can be summarized as following:
v Foundation Stage for after sales department:
- Conduct
material price surveys and analyze data for best suppliers (workshop equipment,
technician tools, and furniture’s. Ext). - Conduct
surveys and contact contactors to get the best prices to start the
constructional stage. - Interview
and recruit the after sales department employees and trained them in their job
related duties. - Carry
out supervisory responsibilities in accordance with the organization’s policies
and applicable laws Responsibilities including department planning, assigning,
directing work, appraising performance, rewarding employees, addressing
complains and resolving problems. - Analyze
and control expenditures of division to confirm budgetary requirements. - Plan
office and Service Center layout, and initiates cost reduction Programs. - Plan,
develop and implement organization, policies and goals (Service, Parts). - Coordinate
activities with other divisions and departments such as, finance, internal
audit, credit and collections, human resources, planning, sales, marketing, IT,
administration, and development to effect operational efficiency. - Conduct
weekly management meetings within the after sales department and quarterly with
divisions and departments’ heads to establish and review program Organizational
policies, to coordinate functions and operations between divisions and
departments, and to establish responsibilities and procedures for attaining
objectives. - Analyze
division budget request to identify areas in which reductions can be made,
economics trends for consideration by the management team. - Direct
and coordinate promotion of products and services performed to develop and
increase the share of our market and obtain a competitive position in
automotive industry. - Define
the local market targets for parts and service with the company management and
set an action plan. - Review
technical and professional publications, articles, and abstracts to stay
abreast of technical and Professional developments in automotive industry. - Enhance
Service, Parts, and sales Departments and their synchronizations. - Study
market requirements and develop our workshop as required.
B) ACCOMPLISHMENTS:
- Achieve a high level in After-Sales Services in
local Market referring to our CSI database. - Enhance skills of service and parts’ staff through
utilization and training. - Increment in Service Sales on yearly bases by 85%
(minimum).
2. Syria
TOYOTA, LEXUS & DAIHATSU ALJ- Abdul Latif Jameel Co. Ltd. (Al-Saady CO. For Trading Business-LTD
Syria.)
(Dec. 2005 – June. 2008)
DUTIES:
1- Training Manager :
- Plan, develop and implement annual training
plan according to Toyota way. - Set annual plan for on the job training.
- Conduct annual technician’s classification
and certification examination. - Conduct annual service advisor
classification. ( TSA ) - Assist and maintain technical support for
service workshops in main center and branches and strengthen field fix
operations.- Analyze workshops’ needs from training
department and set an action plan for immediate support. - Manage fix it right first time program.
- Manage Toyota Technical Education Program.
(T-TEP). - Manage Toyota Service Management program.(
TSM Kodawari) - Conduct technical courses: Engine, Chassis,
and Electronics. - Conduct new TSA21 courses.
- Conduct sales training to enhance sales’
staff skill level and utilization ( NCF)
- Analyze workshops’ needs from training
2- Quality Assurance Manager & Technical Support
- Manage department and overall expectations pertaining to setting
standards for quality and accurate plan. - Ensure delivery against QA department goals and objectives, i.e.
Meeting commitments and coordinating overall quality assurance plan. - Provide necessary definition, development and deployment of product
quality assurance strategy, addressing all phases of processing development. - Directly supervise quality
assurance team, quality assurance engineers and testers including the
preparation and delivery of staff performance, evaluations and career
development activities. - Establish and maintain policy for documentations of all procedures.
- Implement ongoing quality improvement processes working with our teams.
- Responsible of creating task and checklists for software deployment.
- Manage the planning and execution of vehicle testing, including all
associated procedures to meet committed delivery dates and time to our client. - Sometimes testing most of the vehicles coming off the workshop and
check if they meet the standards. - Maintain follow up our customers’ feedback on our service and provide
the level of quality and service assurance that the customers feel they
deserve. - Assist service workshops in major cities (Aleppo,
Tartous, Homs, and Damascus) to solve any technical or management problems they
may face via hotline. - Manage FTR and submitted to Toyota
representative office.
3. Shell
Auto-Service Department: (Feb 2004
– Sep. 2005)
Westmont, IL, U.S.A
DUTIES: Mechanical Auto repair Center
Service Manager
–
Manage daily operations of medium-sized automobile repair shop and
conduct repairs ranging from simple to very complicated on many brands of
automobiles (Japanese, American, and German)
– Ensure proper utilization of workshop Facilities and maintain
equipment in proper working condition.
– Execute Service promotional
campaigns & monitor competitors’ labor rate & activities.
– Conduct material price surveys
and analyze data for best suppliers.
– Ensure tidy workshop and
disposal of unwanted materials.
– Follow up with parts Suppliers
for procurement of materials.
– Receiving clients listen to
their requests conduct correct diagnosis of technical problems, and writing
repair orders.
– Train new technicians in job
related duties.
– Train department staff to
achieve perfect customer satisfaction and an excellent service.
– Ensure that all repairs are
carried out within promised delivery time and date, estimated cost and
additional approval.
– Inspect and test drive vehicles
on which repairs were performed.
– Explain to clients the details
of work that had been done, charges, and replacement parts.
4. Star Motor Work
(Jan 2002 to Jan. 2004)
Luxury Automobile Brands (Mercedes, BMW, Jaguar, Rang Rover, Porsche,
Cadillac, Bentley, Chevrolet)
Downers Grove, IL, U.S.A
DUTIES: Sales Consultant (Pre-owned
Department)
– Sold verity of automobile
brands
– Handle automobile registration
procedures and insurance paperwork for our clients.
– Provide customer service.
– Inspect vehicles prior to sale
(inspect used autos and make repair recommendations).
EDUCATION:
§ Universal
Technical Institute (UTI) – Glendale
Heights,IL,USA
Diploma in
Automotive and Diesel Technology.
Graduated: July, 2005.
1,980 credit hours.
§ Universal
Technical Institute (UTI) – Glendale Heights, IL, USA
Toyota and
Lexus TPAT, Toyota Professional Automotive Technical Program.
Graduated:
October, 2005. Training included 300 hours in the following Subjects:
- Toyota Systems
021- Technical Introduction of Toyota theory (KAIZEN) Continuous Improvement. - Toyota
and Lexus Systems 623 – Electrical
Diagnosis and Repair. - Toyota
and Lexus Systems 652 – Body
Electrical Diagnosis. - Toyota
and Lexus Systems 852 – Engine
Control Systems I. - Toyota
and Lexus Systems 452 – Suspension,
Steering and Handling Systems. - Toyota
and Lexus Systems 262 – Automatic Transmission. - Toyota
Systems 752 – Air
Conditioning and Climate Control. - Toyota
Systems 302 – Manual Transmissions. - Toyota
Systems 552 – Brake
Systems. - Toyota
Systems 256 – Toyota Hybrid Systems.
CERTIFIED
LICENSES:
- Certified
Toyota Dealer Evaluator, Awarded by Toyota Motor Corporation. - Certified
ASE (Automotive Service Excellence) USA, A5
Brakes system. - Certified
ASE (Automotive Service Excellence) USA, A6
Electrical/Electronic system.
TRAINING:
- Hi-Tech.
Diagnosis Training Course:
Certificate issued by TOYOTA
MOTOR CORPORATIN Bahrain Training Center.
- Common Rail Diesel Engine
(Certificate issued by TOYOTA MOTOR CORPORATIN Bahrain Training Center) - Instructor Course + Team21 Pro
Technician (Certificate issued by TOYOTA MOTOR CORPORATIN Bahrain Training
Center) - TSM ( Toyota Customer Service
Workshop Management ) (Certificate issued by TOYOTA MOTOR CORPORATIN Bahrain
Training Center) - New TSA21(Toyota Service
Advisor) program instructor course (Certificate issued by TOYOTA MOTOR
CORPORATIN Bahrain Training Center) - Body Electrical System Lexus
LS430,GS300 (Certificate issued by TOYOTA MOTOR CORPORATIN Bahrain Training
Center) - New Car Features 2008 ( Corolla
, Land Cruiser , FJ cruiser ) (Certificate issued by TOYOTA MOTOR CORPORATIN
Bahrain Training Center) - NVH (Certificate issued by
TOYOTA MOTOR CORPORATIN Bahrain Training Center)
- New Car Features 2008 ( Lexus
LX570 ) (Certificate issued by TOYOTA MOTOR CORPORATIN Bahrain Training Center) - Hybrid technology and High
voltage safety ( Cayenne E2 )
(Certificate issued by PORSCHE TRAINING CENTER IN DUBAI )
CONFERENCES
& JOB ORIENTATION:
- Participated PORSCHE PAG /
Lunching for the new Cayenne 2011/ Leipzig -Germany. - Participated PORSCHE PAG /
Porsche Importer Operations Meeting 2010 / Stuttgart, Germany. - Participated
Management Orientation conducted by PORSCHE PME- Dubai. - Participated
Management Orientation conducted by PORSCHE Beirut – Lebanon.
REFERENCE: 1- Mr. Fares Kahfee
General Manager / Service Div. / Toyota, Lexus
& Daihatsu
Abdul Latif
Jameel Group – Damascus, Syria
2- Mr. Nezhat
Saleh
Group
After Sales Manager / Audi &Volkswagen
Karkour
Trading Company – Damascus, Syria
3- Mr.
Dirk Linden
Regional
After Sales Manager
Porsche Representative Office (Middle East
and South Africa) – Dubai, UAE
4- Mr.
Raphael Assaad
Managing Director
Porsche Center Damascus, Syria
5- Mr. Nasr
Jerodee
Deputy
Managing Director.
Porsche
Center Damascus, Syria
LANGUAGES: Fluent in English and Arabic / Reading,
Speaking and Writing
PERSONAL DATA:
- Nationality : American
- Date of birth : 14/08/1980
- Marital status : Married
- Permanent Address : 612 Citadel Dr. Westmont 60559,
IL , USA - Temporary Address: Damascus Syria– Dummar Project,
Island 24
Building 36, Floor No. 3, Apartment
# 2
- Mobile phone: + 963 956 452 413
- Resident Phone: + 963 945655196
- E-mail : sharif_porsche@yahoo.com
