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To discover a fun work environment in Las Vegas that offers the privilege of building lasting relationships with guests while utilizing the skills I’m conveniently savvy in, and also with the opportunity to thrive towards a career. |
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2009 – presentIsle of Capri Casino
Boonville, MO
Isle One Attendant
- Duties include answering phone calls via our PBX switchboard, making reservations at our fine dining restaurant, answering questions, handling comments and concerns to enhance our guest’s casino experience, evaluating guest accounts for possible incentives, describe promotions, hand out promotional items, and most importantly developing lasting relationships with guests.
- Achieved incentives in our customer service program See.Say.Smile. which ensures that every guest is welcomed with a warm hello, a helping smile, and a cheery departure.
- Isle One is a part of the Marketing and Finance Department which has held the highest score on our secret shops throughout my employment in our See.Say.Smile. program.
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2010 – presentMcDonald’s
Columbia,MO
Part-time Crew Trainer
- Responsibilities include the process of completing and customizing a customer’s order, such as: taking orders, packaging orders, handing orders out, handling food, preparing food, training new employees by demonstrating proper techniques to work efficiently amongst our team, helping ensure proper procedures are abided by, working together as
a team to provide a smooth and memorable experience for customers, and my favorite providing upbeat customer service that our guests will remember.
- Received full raise each year.
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2004 – 2009McDonald’s
Columbia and Boonville, MO
Shift Manager
- During this period of my McDonald’s career I worked my way up to shift manager. I started out as crew member in 2004 and transition to crew trainer in 2005. I transferred to Rockbridge McDonald’s in Columbia, MO in 2006 while I went to college. Within a month I was again promoted to crew trainer, and shortly after to swing shift manager. In 2008 relocated back to Boonville. In Boonville started out as swing manager, and then after two months promoted to a shift manager.
- My duties as a shift manager included all the same tasks as my current job position as crew trainer but also included answering phone calls, managing a crew of 25 or more crew for an eight to nine hour shift, positioning crew members for success, managing food safety and waste,
prepping the store for the next shift, doing an end of the shift count-down of drawers and safe, figuring shift’s deposit, taking deposits to the bank, and turning complaints into satisfaction.
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2006 – 2007
Moberly Area Community College
Moberly,MO
- Music Education Major
- No degree earned
2008 – 2009
State Fair Community College
Sedalia, MO
- Music Education Major
- 58 credit hours earned
- No degree earned
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Stephens College Creative Writing Scholarship, Fraternal Order of the Eagles Scholarship, Nordyne Scholarship, Ray Kroc Outstanding Youth Scholarship, and A+ Scholarship. |
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-Effective at engaging in communication verbally and in writing.
-Efficient typist with 60 words per minute.
-Can execute Microsoft Word, PowerPoint, and Excel.
-Able to work independently with very little supervision.
-Ability to simplify situations to avoid stress and a consistent flow.
-Knowledge hungry, seeking new goals and assignments
-Organizational skills.
-Holds strong beliefs in working together as a team.
-Solid work ethic.
-Brings a positive, bubbly attitude to work every day |
